The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Mulderie Wood are delighted to offer wholesale rates for orders of 10 or more candles to both business and to personal customers. Please contact us direct or pricing and turnaround on larger orders. firstname.lastname@example.org
All orders are carefully packaged in a kraft box which includes an information card about our candles and our philosophy. Your box is packed with recycled shredded paper to ensure safe delivery.
Candles and melts come in various sizes. Please see individual scent listing for details of sizes in both mm/cm and in grams.
Soy wax is well documented to burn with minimal soot but all candles will emit a degree of soot if the wick is not regularly trimmed. Avoid soot and lengthen the life of your candle by keeping your wick trimmed to 5-8mm max. This is particularly important to avoid black soot marks on our glass container candles.
Soy wax will follow where it was last burnt to - it has a memory; so for the first burn we recommend burning your candles until the wax has melted to the edge. Then when you light it again it will follow that path and no wax will be wasted. It is also recommended that you burn your candle for a max of 4 hours each time and keep the wick trimmed to 5mm to 8mm. Please remove all packaging, including the ribbon, prior to lighting and follow candle safety advice at all times.
Each size of candle has an estinated burn time. Our estimation of the burn time of your candle is based on tests we do here in house and also by our independent testers. This is based on burning your candle for a maximum of 4 hours not more than once every 24 hours. It is also based on following our candle care instructions including keeping the wick trimmed.
Warning! To prevent fire and serious injury burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candles on or near anything that can catch fire. Keep candle free of any foreign materials inc. matches and wick trimmings. Only burn the candle on a level fire resistant surface.
UK postage starts from £3.50 and postage is combined for all orders. All orders are sent recorded delivery and will require a signature on delivery.